CURRENT PATIENT REFILLS
Request your refill through your patient portal.
For your privacy and safety, all medication refill requests must be submitted through the patient portal assigned to you.
Refill requests cannot be accepted through this website, email, text message, or social media.
Having trouble logging into your portal?
Contact Kim for help accessing your patient portal.
Email and text are for portal login assistance only. Medication refill requests must still be submitted securely through your assigned patient portal.
INJECTION SUPPLIES
Need more syringes?
Current patients who need additional syringes can order the recommended option online.
Only use syringes that match the instructions provided with your prescription. If you are unsure which syringe you need, contact your provider or pharmacy before ordering or injecting.
CHOOSE YOUR PORTAL
Use the portal assigned to your care.
Select the portal you have previously used for appointments, messages, or treatment information.
CHARMHEALTH PATIENTS
Request a refill in CharmHealth
Use this option if CharmHealth is the portal assigned to you. You may access it through a web browser or the CharmHealth mobile app.
Log in
Log in to the CharmHealth Patient Portal or open the mobile app.
Open your medications
Go to the medication or supplement section of your patient portal.
Select the medication
Find the appropriate medicine and select Request Refill.
Add a note if needed
Enter the reason for the request or any information your care team should review.
Send your request
Select Request to securely send the refill request to your care team.
THERAPYPORTAL PATIENTS
Request a refill in TherapyPortal
Use this option if TherapyPortal is the portal assigned to you through Therapeutic Solutions of Cheshire.
Log in
Open the Therapeutic Solutions of Cheshire portal page and sign in.
Go to the appropriate area
Find the Medications, Rx Refills, or Messages section available in your portal.
Select your prescription
Select the appropriate medication or use the refill option displayed beside it.
Confirm your pharmacy
Verify your pharmacy location or enter an updated pharmacy when prompted.
Submit your request
Add any necessary notes and select Send or Submit.
NOT SURE WHICH PORTAL TO USE?
Check your previous patient communications.
Your appointment confirmations, onboarding messages, previous portal notifications, or saved login information should identify the portal assigned to you.
BEFORE YOU SUBMIT
What to know about refill requests.
Allow time for review
Please allow 24 to 48 business hours for your care team to review a refill request.
Plan around weekends
Requests submitted on weekends or holidays will begin processing on the following business day.
Approval is not automatic
A refill may require a provider review, follow-up appointment, updated health information, or laboratory testing.
REFILL QUESTIONS
Frequently asked questions.
Can I request a refill through this website?
No. Refill requests must be submitted through your assigned patient portal so they can be securely documented and reviewed.
How do I know which portal to use?
Use the portal where you normally receive appointment confirmations, treatment information, documents, or messages from your care team.
What if I cannot log into my portal?
For help accessing your portal, email Kim@healthyresolutionsllc.com or text 860-430-4187 . These contact options are for portal access assistance only.
What if my medication is not listed?
Use the secure messaging option inside your assigned portal to provide the medication name, dosage, pharmacy information, and any relevant notes.
Does submitting a request guarantee a refill?
No. Every request is reviewed based on your treatment plan, medication history, follow-up status, and clinical needs.
Should I use the portal for an emergency?
No. Portal messages and refill requests are not monitored as an emergency service. Call 911 or seek immediate emergency care if you are experiencing a medical emergency.